Thank you for choosing Skechart.

Our goal is to ensure every order is processed, shipped, and delivered as quickly and efficiently as possible. This Shipping Policy explains how we handle order processing, fulfillment, shipping, delivery, and tracking for customers shopping with Skechart.

Skechart is headquartered in the United Kingdom and proudly serves customers in both the United Kingdom and the United States. To provide faster delivery and improved service, we operate through trusted warehouse partners and fulfillment centers in both countries. Orders are generally dispatched from the warehouse nearest to the customer’s delivery address whenever inventory is available.

1. Shipping Coverage

United Kingdom

We deliver to addresses throughout the United Kingdom using trusted domestic shipping partners.

United States

We also ship throughout the United States using our U.S.-based fulfillment network, allowing faster domestic delivery for American customers.

At this time, we do not offer shipping outside the United Kingdom and the United States.

2. Shipping Costs

United Kingdom

We offer Free Standard Shipping on all eligible orders delivered within the United Kingdom.

United States

We also provide Free Standard Shipping on eligible orders shipped within the United States.

If expedited, priority, or premium shipping options become available, any applicable shipping charges will be displayed clearly during checkout before payment is completed.

There are no hidden shipping fees for standard deliveries.

3. Order Processing & Handling

Orders are processed only after successful payment authorization and verification.

Our estimated processing schedule is:

  • Handling Time: 1–2 Business Days
  • Processing Time: 4–6 Business Days
  • Estimated Shipping Time: 5–8 Business Days

Once your order has been dispatched, you’ll receive a shipping confirmation email along with tracking information whenever it is available.

4. Shipping Partners

To provide dependable and timely delivery, Skechart works with reputable shipping carriers, which may include:

  • Royal Mail (United Kingdom)
  • Parcelforce Worldwide
  • USPS
  • UPS
  • FedEx
  • DHL

The shipping carrier selected for your order depends on your delivery location, warehouse availability, package size, and product type.

5. Estimated Delivery Times

United Kingdom Deliveries

Most UK orders are delivered within:

  • 5–8 Business Days

United States Deliveries

Most U.S. orders are delivered within:

  • 5–8 Business Days

Delivery estimates are provided as guidelines only and may occasionally vary due to:

  • Public holidays
  • Severe weather conditions
  • High seasonal order volumes
  • Carrier delays
  • Customs or transportation disruptions (where applicable)
  • Other unforeseen circumstances beyond our control

6. Order Tracking

Once your shipment leaves one of our fulfillment centers, we’ll send a confirmation email containing your tracking information whenever available.

You can monitor the progress of your shipment directly through the carrier’s official tracking portal.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

7. Shipping Address Accuracy

Please ensure your shipping information is complete and accurate before submitting your order.

Your shipping address should include:

  • Full Name
  • Street Address
  • Apartment, Suite, or Unit Number (if applicable)
  • City
  • State / County
  • ZIP or Postal Code
  • Valid Contact Number

Skechart cannot be held responsible for shipping delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided during checkout.

If you notice an error after placing your order, please contact us immediately. While we’ll do our best to update your information, address changes cannot be guaranteed once an order has entered processing.

8. Damaged or Incorrect Deliveries

If your package arrives damaged or you receive the wrong product, please contact our customer support team within 7 days of delivery.

To help us investigate and resolve the issue quickly, please provide:

  • Your Order Number
  • Clear photographs of the outer packaging
  • Photographs of the damaged or incorrect product
  • A brief description of the issue

After reviewing your request, we’ll determine the most appropriate resolution, which may include a replacement, refund, or other suitable solution.

9. Failed Delivery Attempts

If delivery cannot be completed because of:

  • An incorrect shipping address
  • Multiple unsuccessful delivery attempts
  • Refusal of the shipment
  • Failure to collect the package
  • Other customer-related delivery issues

additional shipping charges may apply before the order can be reshipped.

If you experience any delivery problems, please contact our support team as soon as possible so we can assist you.

10. Order Changes & Cancellations

Because orders begin processing shortly after they are placed, requests to modify or cancel an order cannot always be guaranteed.

If you need to make changes or cancel your purchase, please contact us immediately after placing your order.

Orders that have already entered processing or have been dispatched from one of our fulfillment centers can no longer be modified or canceled. However, eligible products may still qualify for return under our Return & Refund Policy.

11. Shipping Policy Updates

Skechart reserves the right to update or modify this Shipping Policy at any time to reflect changes in business operations, fulfillment procedures, shipping carriers, or legal requirements.

Any updates become effective immediately upon publication unless otherwise stated.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or fulfillment, please contact our customer support team.

United Kingdom Head Office

Skechart

Address:
78 High St Annan, DG12 6DL, United Kingdom

Email:
support@skechart.shop

Phone:
+44 (169) 773 649

Business Hours

Monday – Saturday: 9:00 AM – 5:00 PM

Sunday: Closed

Thank you for shopping with Skechart. We appreciate your trust and remain committed to providing reliable shipping, timely delivery, and excellent customer service to customers throughout the United Kingdom and the United States.